Shipping + Return Policy
Thank you for visiting and shopping at Native Botanicals! Following are the terms and conditions that constitute our Shipping Policy.
We typically process orders within 2-3 business days. Orders are not delivered on Sundays or holidays. If we are experiencing a high volume of orders (like during the holidays), shipments may be delayed by a few days. In this instance, please also allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping charges for your order will be displayed at checkout. We offer two shipping speeds via USPS.
Standard shipping — estimated 3-5 day delivery time (order processing time not included)
Priority shipping — estimated 2-3 day delivery time (order processing time not included)
Mail carrier delays can occasionally occur. Please contact your local post office if you are concerned about the delivery of your package. Native Botanicals is not responsible for delays caused by USPS or any other mail carrier.
Please make sure to review your shipping information before submitting your order. Native Botanicals is not responsible for the input of incorrect shipping addresses. If you need to make a change to your information, please notify us within 6 hours of placing your order at firstname.lastname@example.org
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
RealNativeBotanicals.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Native Botanicals is not responsible for lost packages or delays in mailing. If you have not received your package, and the tracking number marks it as delivered, please contact your local post office for more information or to file a claim. We do not replace lost items without USPS being notified first.
If you received your order damaged, please contact us. We will either provide a replacement, or file a claim with the mailer. Please save all packaging materials and damaged goods. You may be asked to supply a photograph of the damage.
Due to the personal nature of supplements and self-care items, we do not accept returns of open products. If you are unhappy with one of you items please reach us at email@example.com and we will help resolve the issue. If your product is unopened, please return it within 14 days of purchase and we will issue a refund. Customer is responsible for return shipping costs.